Dear US Airways

Dear US Airways,

You suck. While I doubt this is news to you, you nevertheless suck. While I think you suck, I may think your Dividend Miles program may suck even more. Here's why:

Because I don't live near a major hub, I have to use whatever airline is cheapest. That means that while I fly ALL THE TIME, I STILL do not have enough miles on one airline to qualify for reward travel. Luckily, I am within 1,000 miles of the 25,000 mile mark that Dividend Miles requires for a free ticket. However, the word "free" is misleading. In fact, to book this ticket, I would end up spending more money than I would if I were to just purchase the thing outright. "Samantha" says that because I'm not quite to 25,000 miles, I can purchase another thousand for $35. This sounds lovely, except for the fact that on top of the $35, there is a $35 processing fee whenever you purchase miles. Then, when I actually book the travel, I need to pay a $35 booking fee plus $10-15 in taxes. I knew the taxes would have to be paid, but the booking fee is ridiculous given that I would do it online and NO ONE would have to process the travel but me.

All in all, this comes out to be $115. Now, you're probably thinking $115 round trip all the way to San Diego sounds like a good deal? If that were the case, I'd be impressed, too, US Airways. Instead, that is for a ONE WAY TICKET. Therefore, I'd have to purchase another one-way ticket which, as it turns out, is itself more expensive than a round-trip ticket. All in all, I can travel round trip from Carolina to California for $347 if I use my Dividend Miles. The price if I don't use your stupid program--$260.

Darn you, US Airways! I hope your 2nd-quarter profits continue to suffer! Oh, and did I mention you suck?

Love always,
Sean